Exchange and return policy

- Exchange or return within 14 days without violating official laws.

- Refunds should follow payment conditions, and at the same payment route to the same client with Time consideration.

- All sales, returns, and transactions should not violate any official laws.

- Payments for overseas orders should be done in advance. And following the same official laws.

- Overseas return orders initiate after goods receiving and checking. the refunds will be given back to the customer after cutting customs, services, and taxes.

- ALRETQA PERFUMES has the right to change or cancel any order after contacting the customer.

- The process of return / exchange orders through shipping company takes (3 – 3) business days.

- The process of returning amount from the time the return request received us and ensuring the integrity of the request takes from ( 7 – 14 ) days.

- In the event that an error occurs from our side, in the packaging and preparation of perfumes, such as a leak in the perfume, a problem with the packaging or the arrival of a perfume different from the one requested, we will bear the shipping costs and compensation, and we will solve your problem as quickly as possible within a week, based on that to be notified us through the phone number, WhatsApp customer service (00965 97226661) about the problem within a week of receiving the order.

- Circular No. 2/2013, as well as its regulations and prohibitions on perfume returns and exchanges, shall apply.